Terms and Conditions for Man With Van Mileend
These Terms and Conditions set out the basis on which Man With Van Mileend provides removal, transport, delivery, and related moving services to customers within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear and fair agreement between the customer and the service provider. These terms apply to all quotations, bookings, collections, deliveries, and any additional services agreed in writing or verbally before the job begins.
The wording below should be read carefully before confirming a booking. A booking with Man With Van Mileend means that the customer has provided accurate details about the items to be moved, access conditions, dates, times, and any special requirements. The service is designed for household and commercial moving, single-item transport, light removals, and similar van-based work. It is the customer’s responsibility to ensure that the service requested matches the nature of the goods being moved and the access arrangements at each location.
These terms are written to be practical and transparent. They explain how bookings are accepted, how payment is handled, when cancellations may incur charges, what liability is accepted or excluded, how waste and disposal rules apply, and which law governs the agreement. If any part of the service is altered after booking, the revised arrangement will be treated as part of the original agreement unless a new contract is agreed.
Booking Process
A booking is only confirmed when Man With Van Mileend has accepted the customer’s request and, where required, received the agreed deposit or written confirmation. Quotations may be provided on the basis of the information supplied by the customer, including the volume of goods, number of floors, parking access, loading distance, and whether any special handling is required. If the information later proves to be incomplete or incorrect, the service provider may revise the quotation, adjust the vehicle or staffing level, or refuse to carry out the work if it is no longer suitable or safe.
Customer Responsibilities at Booking
The customer must give accurate and complete information at the time of booking. This includes the collection and delivery addresses, preferred date and time, item list, approximate weight or size where known, and any restrictions affecting access. If the job involves fragile, valuable, bulky, or heavy goods, the customer must disclose this in advance. The customer must also advise whether dismantling, packing, lifting assistance, or temporary storage is required. Failure to provide accurate information may result in delays, extra charges, or cancellation of the job.
Bookings may be made provisionally, but provisional reservations are not guaranteed until confirmed by the service provider. Where a time slot is offered, it is provided on the basis of current availability and may be subject to reasonable operational changes. The service provider will use reasonable efforts to attend on time, but arrival times are estimates and may vary due to traffic, weather, access issues, or delays on preceding jobs. Any estimated window should be treated as approximate rather than fixed unless expressly agreed otherwise in writing.
Payments and Charges
Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed, charges are based on the vehicle size, labour required, distance travelled, time spent, waiting time, parking costs, congestion or toll-related expenses where applicable, and any additional services requested by the customer. The final price may differ from the initial quote if the job changes materially after arrival or if the customer requests extra stops, additional lifting, multiple trips, or other unplanned work. Any such changes should be agreed before the extra work is undertaken wherever reasonably possible.
Unless stated otherwise, payment is due on completion of the service. Man With Van Mileend may require a deposit, especially for larger bookings, urgent work, long-distance moves, or appointments that require vehicle allocation in advance. Deposits are normally non-refundable except where the provider cancels the booking or the law requires otherwise. The service provider may accept bank transfer, debit card, cash, or another agreed method, but no method is guaranteed unless specifically confirmed for the booking. The customer remains responsible for ensuring payment is made in full and on time.
Where payment is not received by the due date, the service provider may charge reasonable late payment costs, suspend future services, or pursue recovery of outstanding sums. Any disputed invoice item should be raised promptly and in good faith. Disputes over a part of an invoice do not allow the customer to withhold payment for the undisputed balance. All prices, unless expressly stated, are quoted exclusive of VAT where VAT applies and inclusive otherwise. If VAT is chargeable, it will be shown separately or explained in the quotation.
Cancellations, Amendments, and Delays
Cancellation requests must be made as soon as reasonably possible. If the customer cancels a booking, cancellation charges may apply depending on the notice period, the type of booking, and whether resources have already been committed. For example, a short-notice cancellation may result in the deposit being retained or a percentage of the agreed fee becoming payable to cover lost time, vehicle allocation, and administrative costs. Any refundable amount, if applicable, will be calculated after reasonable deductions for work already carried out or costs already incurred.
If the customer wishes to change the date, time, item list, or collection and delivery locations, the service provider may treat the change as a new booking or adjust the fee. Amendments are subject to availability. A request to reschedule does not guarantee that the original slot will remain available. The customer should notify the provider immediately if there is a delay at the collection or delivery point, as waiting time may be charged where the delay is outside the provider’s control.
The service provider may cancel or postpone a booking if transport conditions, access restrictions, staff availability, vehicle faults, severe weather, safety concerns, or other events beyond reasonable control prevent the job from being completed properly. In such cases, the provider will use reasonable efforts to rearrange the service at a mutually convenient time. The provider will not normally be liable for losses caused by cancellation or delay where those losses arise from events outside its control, although statutory rights that cannot be excluded will remain unaffected.
Liability and Customer Goods
Man With Van Mileend will take reasonable care when handling goods, but the customer remains responsible for packing items safely unless packing has been expressly agreed as part of the service. Fragile items, electronics, mirrors, antiques, glass, plants, and similar goods should be protected appropriately. Where the customer packs the goods, the provider is not responsible for damage caused by inadequate packing, pre-existing defects, hidden weaknesses, or unsuitable containers. The customer should point out any item requiring special care before loading begins.
Limits on Liability
The service provider’s liability for loss or damage is limited to direct losses that are reasonably foreseeable and caused by negligence or breach of contract. The provider is not responsible for indirect or consequential losses, loss of profit, loss of opportunity, or emotional distress arising from the service, except where liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where an item is of unusual value, the customer should arrange suitable insurance before collection.
If goods are damaged, lost, or delayed, the customer must notify the provider as soon as reasonably possible and in any event within a reasonable time after delivery or collection. The provider may inspect the item, packaging, and relevant circumstances before accepting or declining liability. Claims may be reduced or rejected where the customer failed to disclose relevant information, gave improper instructions, handled the goods during the job, or contributed to the damage. The customer is responsible for ensuring that items fit through access points and for providing adequate parking and loading access where possible.
Waste, Disposal, and Environmental Compliance
Where the service includes removal of unwanted items, waste, or rubbish, the customer must tell the provider exactly what is to be removed. The service provider may only transport and dispose of waste in accordance with applicable UK environmental and waste management laws. It is the customer’s responsibility to confirm whether the items are general waste, recyclable material, bulky household waste, commercial waste, or items requiring special handling. The provider may refuse any item that is unsafe, prohibited, contaminated, or not lawfully suitable for transport or disposal.
Hazardous waste, asbestos, chemicals, paint, oils, gas canisters, medical waste, batteries in large quantities, and electrical items subject to special recycling rules may require separate arrangements. The customer must not place such items on the vehicle without prior agreement. If the customer presents waste that is misdescribed or prohibited, the provider may refuse collection and charge for wasted attendance. Where disposal is included, the customer authorises the provider to handle the waste lawfully and to dispose of it through approved facilities or transfer stations where required.
The customer must not use the service to dispose of items that are stolen, illegally dumped, or unlawfully possessed. If the provider has reason to suspect that goods or waste are unlawful, unsafe, or misdeclared, the provider may stop the job and, where appropriate, notify the relevant authority. The customer is responsible for all information supplied about the origin and nature of waste and for any fines, charges, or penalties arising from false or incomplete disclosure.
Customer Conduct, Access, and Site Conditions
The customer must ensure that access routes are reasonably clear and that any necessary permissions, building access arrangements, parking permissions, or site instructions are in place before the agreed time. If access is restricted by stairways, narrow hallways, lifts, locked gates, low ceilings, or unsuitable parking, the customer must advise the provider beforehand. Any extra labour needed due to difficult access may lead to additional charges. The provider may decline to move goods if, in its reasonable opinion, the move could cause injury, damage, or breach of building rules.
Customers and their agents must treat staff respectfully and must not expose them to abuse, harassment, threats, unsafe conditions, or unlawful requests. The provider may suspend or end the service if the environment becomes unsafe or if the customer fails to cooperate in a reasonable manner. If the job cannot be completed because of circumstances created by the customer, the provider may charge for time, travel, or partial work already completed. The customer must also ensure that any children, pets, or third parties do not interfere with loading or unloading.
If the customer asks the provider to carry items above a reasonable weight or dimension without prior notice, the provider may refuse or require extra assistance. Safe working practices take priority over speed. The provider may ask the customer to confirm in writing any instructions that could affect risk, liability, or the scope of work. Any instruction that conflicts with law, health and safety obligations, or the provider’s operating requirements may be declined.
Insurance, Force Majeure, and General Provisions
The provider may hold appropriate insurance cover for its business activities, but this does not automatically cover every item moved. The customer should check whether their own household, contents, or business insurance covers transit risks, particularly for high-value or irreplaceable goods. Any stated insurance cover, if offered, is subject to the insurer’s terms, exclusions, excesses, and claim conditions. The provider will not be responsible for losses caused by events outside its reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, public emergencies, equipment failure not caused by negligence, or legal restrictions.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by the provider to enforce a right or remedy on one occasion does not waive that right or remedy for future use. No third party has rights under these terms unless such rights are expressly granted by law. Any variation to these terms must be agreed in writing or clearly confirmed by the provider. The most recent version of the terms in force at the time of booking will apply to that booking unless a different version is expressly agreed.
Governing Law
These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. Customers who book a service with Man With Van Mileend agree that the contract is formed under UK law and that any claims will be handled according to the applicable legal framework in force at the relevant time.